Return & Exchange Policy
We want you to be completely satisfied with your purchase. Due to the nature of these products (assembly, folding mechanisms), please review this policy carefully.
Return Window & Condition
You have 30 days from delivery to initiate a return. Items must be in new, unused, and unassembled condition, in their original, undamaged packaging with all parts, hardware, and manuals intact.
Non-Returnable Items & Conditions
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Assembled or used items: Any rack, basket, or stool that has been assembled, used, or shows signs of use cannot be returned.
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Final sale items: Marked "Clearance," "As-Is," or "Final Sale."
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Missing/damaged packaging: Items must be returned with original packaging intact.
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Items damaged due to customer misuse, improper assembly, or accidents.
Return Process & Fees
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Contact us for a Return Authorization (RMA) number within 30 days. Returns without RMA will not be accepted.
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Pack items securely in original packaging with all hardware and instructions.
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Customer pays return shipping. For larger items (racks), costs may be significant. We recommend trackable, insured service.
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A 15% restocking fee may apply.
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Refund issued within 10-15 business days after receipt and inspection. Original shipping fees non-refundable.
Damaged or Defective Items
Inspect your shipment immediately upon delivery. Contact us within 48 hours with clear photos of the damage and packaging. We'll arrange a replacement, part shipment, or refund.
Missing Parts
If your rack or stool arrives missing hardware, contact us within 7 days. We'll ship missing parts free of charge.